Welcome to TotalTransfer.co.uk. By using our services, you agree to the following terms and conditions:
When you make a booking, we gather essential information, including your name, email, phone, booking reference, pick-up/drop-off details, and time. These details help us manage bookings, such as making new ones, finding past ones, handling cancellations, refunds, and addressing complaints. Our Transport for London (TFL) partners are required by law to retain booking records for 12 months. If you request, we can delete your personal information as per GDPR, but we'll keep your booking history for legal purposes.
If you need help with your account, including access or deletion, please reach out to us at support@totaltransfer.co.uk.
We've organized separate policy documents to make navigation simple. These cover topics like cancellation and refund policy, booking journey policy, airport pick-up policy, and more. This setup ensures a smooth user experience, allowing quick access to important information.
Our policies are designed to comply with the law and support our customers, drivers, operators, and team. Prioritizing customer satisfaction and flexibility, our policies, including cancellation and refund policy, booking journey policy, airport pick-up policy, etc., aim to provide the best service possible. If you encounter anything you believe is unfair, please don't hesitate to contact us.