* After you book a journey, we will email you the booking confirmation and any other related details.
* We have 24/7 instant customer service available to assist with any of your booking-related queries.
* You can modify your bookings such as an address, date and time, vehicle type, etc by contacting our instant customer service.
* Please note upgrading your vehicle will cost you the difference between the current vehicle and the upgraded vehicle.
* If you want to add VIA journeys, please contact the customer service team for the price.
* You can only modify a booking 3 hours before the booking time free of charge.
* If the booking time is within 3 hours, the modification will cost an admin fee of £20 + any additional cost such as vehicle upgrade and via.
* Additional costs can be paid in cash, card, bank transfer, or payment URL link.
* We cover the first 30 minutes of the car park charges on any London airport pick-up job
* The driver will then park the car, go inside the arrivals, and greet you with a name board
* If you do not specify when you meet you after the flight landing in the booking form: your free parking will start 45 minutes after landing
* If you specify for example 15 minutes to meet you after the flight landing in the booking form: your free parking will start 15 minutes after landing
* After the initial free 30 minutes of the car park charge, we will charge you a minimum of £10 for every 30 minutes
* If you do not want to pay any additional charges, consider choosing the long 'After landing meet time' in the booking form.
* 15 minutes of free waiting time.
* Further waiting charge is Minimum of £5 for every 15 minutes after.
* We have over 20 years of transportation industry knowledge in the UK, therefore we can guarantee your service unless force majeure
* Force majeure events - Road closure, Accident, Extreme Weather, vehicle breakdown.. These are the events that are the main reason for failing to send a vehicle.
* We have a success rate of 99% in fulfilling a booking as we always track our drivers, communicate with our service providers, and take action whenever necessary.
* Our actions include - Tracking drivers, communicating with service partners, replacing late drivers, updating customers of any issues, etc
* We will refund you for any failed services.
* Refund could take up to 5 business days to show up on your bank statement
* You can cancel completely free of charge up to 3 hours before the booking time.
* If canceled within the 3 hours of booking time, 50% will be refunded
* If canceled during or past booking time, only 20% will be refunded